Portal Documentation

Dashboard

The dashboard gives you a quick view of site status, traffic, and recent activity.

• Review overall request counts and recent updates.
• Use links to open site-specific tools and management pages.
• Check for announcements or action items from the NexusCore team.

Change Requests

Use change requests for all production updates to your website.

1. Open New Change Request.
2. Provide a clear title, detailed description, and required deadline.
3. Include exact text/images and placement notes when possible.
4. Track progress in Change Requests.

Billing

Billing details and plan metadata are available in the portal billing view.

• Open Billing for current status and subscription details.
• For invoice questions, contact admin@nexuscorecloud.com.
• Include your domain and invoice number when requesting billing support.

Support

Customer support is available for portal usage, production issues, and update coordination.

• Email support@nexuscorecloud.com.
• Use Portal Support for quick links and common answers.
• Use New Change Request for implementation work.

Account Management

• Update profile details in Account Settings.
• Use single sign-on/login flow from the portal home page.
• Contact support if you need to change account ownership or access scope.

Troubleshooting

If you run into issues, collect the details below before contacting support:

• Portal URL and exact time of issue.
• Screenshots and any visible error text.
• Steps you took before the issue occurred.
• Domain affected (if production site behavior is involved).