Documentation

Managed websites

Customers land on their website console after signing in. It shows assigned sites, service status, recent support activity, and links to website tools.

• Only websites assigned to your account are visible.
• Administrators can review managed websites across all customers.
• Use the site selector to move between websites.

Support requests

Use a support request for website work, account questions, billing help, or any other managed product.

• Select the relevant website when the request is website-specific.
• Add the expected result, timing, URLs, and attachments.
• Track replies and status changes in Support requests.
• One clear request per issue keeps ownership and status easy to follow.

Website tools

Each managed website can expose analytics, SEO reports, backup information, and a direct link to the deployed site.

• Analytics summarizes privacy-conscious traffic and visitor activity.
• SEO reports scan site pages and record actionable checks over time.
• Local development may show monitoring integrations as unavailable.

Billing and plans

The billing page shows the plan assigned to your account. Payment details and invoices are handled outside the portal.

• Open Billing and plans to review plan status and included services.
• Submit a support request for plan adjustments or invoice questions.
• Include the customer name and invoice number when available.

Account and access

Email, display name, password, and authorization are managed through the Nexus identity service.

• Use Account to review your identity and workspace.
• Contact support to change account ownership, email, or product access.

Troubleshooting

Include the affected product, the exact time, the URL, error text, screenshots, and reproduction steps.

• Site unavailable: open an urgent support request.
• Portal unreachable: email support@nexuscorecloud.com instead.